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Need to reach us?  We want to hear from you.

For the quickest response, please email us at:

info@b-ann.com

If you have any questions, comments, or suggestions for B-ANN or you’d like to request more information, please use our customer Feedback Form.

Ordering   Questions, contact: info@b-ann.com B-ANN  takes pride in our distinct line of exquisite designer gemstones  Our customers are very important to us. Not only do we want to provide you with high quality merchandise at affordable prices, we want you to have a wonderful experience when you shop with us. No minimum order is required for any of our merchandise. All orders are normally processed and shipped by the next business day. Customers will be notified of any tentative delays with product shipments.  1. Ordering Online  We accept major credit cards including America Express, MasterCard, VISA and Discover card. Ordering from our website is 100% secure and easy. Your credit card and ordering information is protected with 128 Bit SSL Encryption.  We also accept payment by PayPal. Sending money by credit card through PayPal is a FREE service provided by PayPal company. If you do not have a PayPal account, take a few minutes to register your credit card information at www.paypal.com and start ordering immediately. Your credit card information will not be disclosed to anyone else, even us. 2. Ordering by Mail For mail orders using our Printable Order Form, we accept payments by money order, cashier's check and company/personal checks. For returned checks, we will assess a $25 return check fee (in addition to the order total).  Send your payment along with a copy of your printed and completed order form to the following address: B-ANN Attn: Order Dept. P.O. Box 440520 Houston, TX 77244   Shipping  We do not charge any handling fees. Once your order is confirmed, you will be notified via email of shipping charges, per your selected method of shipping. Most U.S. and Canada orders are shipped via UPS or US Postal Service.   Returns and Exchanges  B-ANN offers an unprecedented 100% Satisfaction, 14 Day Money Back Guarantee, with no questions asked. No returns after 14 day will be accepted. For all return/exchange items, please email us first to get a return authorization number. We'll either exchange the product or refund your credit card based on your request.  To return: All returned products must be in their original condition and must be accompanied by a copy of the sales receipt. We will issue a credit to your credit card or your PayPal account after we receive the products. We do not credit postage for returns. Shipping charges are not refundable and will be deducted from the refund.  To exchange: Send the products back in their original conditions along with a copy of the sales receipt. If you know which items you would like to receive in exchange, please send this information to us along with the product being returned. We will send out the exchanged items after we receive the returned items. Based on the price differences, we will either issue a credit to your credit card or charge the difference to your credit card. We will also charge the appropriate shipping costs. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE WITH DELIVERY CONFIRMATION. We will only accept returns & exchanges that are sent to our address: B-ANNBe sure to purchase “Delivery Confirmation” with your shipment. We recommend insuring the return package of jewelry for the full value paid. We are not responsible for return shipments lost by the USPS. No exceptions. Attn: Order Dept. P.O. Box 440520 Houston, TX 77244   Availability: Although we make every effort to update our web site, there may be times that an item is temporarily unavailable. In this case, you will be notified by email. Certain items are one-of-a-kind and are not available for multiple orders. Product availability is subject to change without notice.  Thank you for choosing B-ANN. Our goal is to provide you with an online gallery of one-of-a-kind designer gemstones that will inspire you to want to look and feel your best!     www.b-ann.com

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